Provided we hold stock of the item you have ordered, we aim to dispatch your order the same day we recieve payment in full, provided the order is placed by 12 noon. If the item is out of stock, we will advise you when we will next have stock and the expected dispatch date.
Delivery is free of charge in mainland UK. For international deliveries, please get in touch with us via the ‘Contact’ page and we can provide a quote. We use ‘My Hermes’ for all UK deliveries.
Most commssioned food boards will typically be dispached within 5 working days. Benches & tables, typically 10-15 working days, depending upon the complexity of the piece. We can arrange delivery to almost any country & have an number of suppliers who we use, offering you the most cost-effective option. Please contact us using the ‘Contact’ form for a quote.
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
You have 7 days in which to cancel your purchase after receipt of the goods. Please email us at firstname.lastname@example.org. Goods must be returned ‘as new’ in an unused condition and packaged to a comparable protective standard as how you received the goods. You will be liable for the return postage unless the goods are found to be faulty.